RETURN & EXCHANGE POLICY
RETURNS
We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, in their original condition, and with all tags attached. Final sale items, including clearance and discounted merchandise, cannot be returned.
HOW TO INITIATE A RETURN
- Visit pennybarenklau.com and navigate to the Returns section.
- Fill out the return request form with your order details.
- Once approved, you will receive a return authorization and instructions.
REFUNDS
Refunds will be processed within 7-10 business days after we receive and inspect your return. The refund will be issued to the original payment method. Shipping costs are non-refundable.
EXCHANGES
We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order on pennybarenklau.com.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide photos of the issue, and we will assist you with a replacement or refund.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
INTERNATIONAL RETURNS
International customers may be subject to customs fees, which are non-refundable. Return shipping costs and any additional duties are the responsibility of the customer.
STORE CREDIT
If eligible, store credit may be issued in lieu of a refund. This credit can be used for future purchases on pennybarenklau.com.
QUESTIONS?
For any further assistance regarding returns or exchanges, please contact our customer service team through the contact form on our website.
Thank you for shopping at pennybarenklau.com!